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Terms & Conditions


  1. Validity
  2. Order, contract, quantitative restrictions
  3. Prices and shipping costs
  4. Delivery
  5. Property right
  6. Right of cancellation
  7. Warranty and liability
  8. Payment methods and coupons
  9. Data protection
  10. Marketing intelligence & customer communication
  11. Website manager
  12. Final provisions
  13. Facebook Pixel


These General Terms of Use (SPP) apply to all orders and shipments between Taffy Lilly Ltd., Ulica Stanka Brenčiča 9, 2250 PTUJ (hereinafter: Taffy & Lilly) and its customers for the online store

2. Ordering, contracting, quantitative restrictions


Taffy & Lilly offers a wide selection of dog products to its customers. Clicking on products or product descriptions gives the customer a description of the products, e.g. quantity or type of taste of the product, etc. By placing it on the desired number and clicking on the button “Add to cart”, the product is placed in a virtual shopping cart.

By clicking on the "View Cart" button, located in the online store on the right side above, the buyer is brought to the overview page and can check at each time which products are in his virtual shopping cart and can make corrections if necessary.

If the buyer wants to complete his purchase, he can continue to press the "CHECKOUT" button. Registered customers can enter their username and password here so that they can automatically use the stored information about themselves to place an order. Alternatively, the customer can register as a new customer and open their account or continue purchasing without opening an account. In this case, the customer must provide their address and billing information on the next page.

The order is completed by clicking on the "CONFIRM ORDER" button. This is a binding offer.

With ordering the products, you also agree that the product labels are in english or german lanugage.

Conclusion of the contract

Presentation of the assortment in the online store serves as an illustration and does not represent binding offers for purchase. The buyer submits a binding offer for the conclusion of the purchase contract by clicking on the button "finish order" to finish the ordering process. The customer then receives an automatic acknowledgment of receipt of the order via email (order confirmation). This order receipt does not yet represent acceptance of the offer. The contract with Taffy & Lilly will not enter into force until Taffy & Lilly sends the ordered product to the customer and confirms the shipment by email (dispatch confirmation).

Quantitative restrictions

The products offered are sold only in normal quantities, suitable for households and persons in business.

3. Prices and shipping costs

All prices on the seller's website include the applicable statutory sales tax. The price does not include shipping and packing costs. Notwithstanding the above, all prices in the Swiss web shop are net prices and do not include German or Swiss VAT. Any VAT determined under Swiss law is payable on import at the border with the Swiss Federal Tax Office and must be paid by the customer upon delivery or delivery. taking over the goods.

For information on shipping costs in certain countries, please read: Shipping Information and Costs.

4. Delivery

The indicative delivery time, unless otherwise stated in the tender, is 2-6 working days.

If all the products ordered are out of stock, Taffy & Lilly has the right to make partial deliveries at its own expense, if the customer agrees.

In the event that Taffy & Lilly is unable to deliver the ordered product because Taffy & Lilly does not receive the delivery from its supplier through no fault of its own, Taffy & Lilly may withdraw from the contract. In this case, Taffy & Lilly immediately inform the customer and offer her a similar product. In the event that a similar product is unavailable or the customer does not want delivery of this product, Taffy & Lilly will immediately reimburse the payment for the products already paid for without any charges.

Customs-free delivery takes place within the EU. When sending to countries outside the EU, especially Switzerland and Serbia, the customer is liable for any customs, tax or other charges.

If the products received are damaged due to transportation, Taffy & Lilly Customer Service should be notified immediately. In this way, Taffy & Lilly has the opportunity to advertise the claim with the carrier or the transport insurance company. Failure to provide a transport damage certificate by a customer shall not affect its rights under a statutory guarantee.

For the best possible fulfillment of orders, Taffy & Lilly will provide the relevant delivery service with an email address and, if given, a customer telephone number. This brokerage is a mandatory part of a contractual relationship with Taffy & Lilly.

5. Property right

The goods remain the property of Taffy & Lilly until payment is complete. Prior to this, without the consent of Taffy & Lilly, no pledge, transfer of ownership, processing or conversion of goods is permitted.

6. Right of cancellation

Consumer customers have a 14-day right to cancel. Consumer is any natural person who concludes a legal transaction for a specific purpose, which is not intended for his commercial or independent business activity. The following rules regarding the right of cancellation and exclusion apply. For further questions regarding cancellation, the customer may contact our Customer Service Department

Termination conditions

Right of cancellation

The customer has the right to withdraw from this contract within 14 days without giving any reason. The period of notice shall be deemed to be 14 days from the date on which you accepted or have, or on your part, appointed third party other than the carrier, the last goods in possession.

In order to exercise your right of cancellation, you (Taffy Lilly doo, Ulica Stanka Brenčiča 9, 2250 PTUJ, Slovenia,, with a clear explanation (eg by mail, e-mail), must notify us of your decision to you terminate this Agreement.

In order to comply with the notice period, it is sufficient to send the notice of termination before the expiry of the termination right.


In the event of termination of this agreement, we will refund all the payments we have received from you, including shipping costs (except for the additional costs incurred because you chose a different form of delivery than our standard standard delivery) immediately and no later than 14 days after we have received your cancellation notice. Unless expressly agreed otherwise, the same payment method used in the original transaction shall be used for the refund; under no circumstances will you incur additional costs for the refund. Refunds may also be refused until we have received the goods back or until you provide proof that you have sent the goods back, taking into account what has been done previously.

You must ship the goods immediately and in any case not later than 14 days after you have notified us of the termination of this contract or delivered to:

(Taffy Lilly d.o.o.)
Tržaška 132, 1000 Ljubljana

The deadline is considered if you have sent the goods back before the expiry of 14 days.

You must bear the cost of returning the goods.

You are only liable for any loss of value of goods that only occurs if such loss of value is caused by testing the quality, characteristics and performance of the goods if you have not complied with the regulations.

Exclusion of the right of withdrawal

The right of withdrawal is excluded from the supply of goods which is not pre-fabricated but is dominated by the individual choice or decision of the consumer, or has been custom-made to the satisfaction of the customer to supply perishable or short-lived goods, which, because of health care or hygiene, is not suitable for return once the seal has been removed after delivery, which by nature is inherently mixed with other goods after delivery.

7. Warranty and liability

Statutory warranties apply.

Veterinary medicinal dietary foods may only be used as recommended and under the regular supervision of the attending veterinarian. Take your pet regularly (every 6 months) to be checked with a veterinarian during feeding, and in the event of a deterioration in the health of your animal, seek the assistance of a veterinarian immediately. Taffy & Lilly assumes no liability for the consequences of improper or inappropriate use of veterinary diet foods in accordance with the prescribed use.

8. Payment methods and coupons

Payment methods

Products can be paid for by credit card, Paypal or by pro forma invoice. Taffy & Lilly reserves the right to accept only a specific payment method in individual cases or depending on the method of delivery chosen by the customer.

Cash on delivery

Please note that cash on delivery can only be made with CASH and that the maximum payment amount on cash is € 500. Warning: In case you do not pay three times after the payment, the system will no longer automatically allow you to choose the payment method after the next order!

Credit card payment

Payment with credit card is followed by an immediate charge when ordering the goods online (we accept MasterCard and Visa).

Cash in Advance

In case of payment for the goods on the pro forma invoice, the invoice amount must be transferred to the bank account listed below within 7 days of receipt of the order confirmation.

Bank Transfer Details:

Taffy Lilly d.o.o.
Ulica Stanka Brenčiča 9, 2250 PTUJ
TRR: 1010 0005 7793 565
IBAN: SI56 1010 0005 7793 565


In the case of redeeming vouchers, the special conditions applicable to the redeeming of vouchers are considered. minimum order quantity, validity, etc. Relevant information is provided on coupons. In any case, only one coupon can be redeemed in one purchase. one order discount. Cash withdrawal as well as subsequent billing for previous orders is not possible. Resale is not allowed.

Transaction costs

In the event of a customer being late in payment, interest shall be added to the purchase price due to a delay of 5 percentage points above the ECB's base rate. If the customer is not the end consumer, interest is due to a delay of 8 percentage points above the base rate. Taffy & Lilly reserves the right to claim higher compensation for the delay notice.


Customer agrees to receive invoices electronically. Electronic invoices will be sent to the Client's E-Mail address as a PDF file.

9. Data protection

Taffy & Lilly takes the protection of their customers' data very seriously. Taffy & Lilly's data protection provisions are available here.

10. Marketing Information & Customer Communication

When a customer enters into a contract with Taffy & Lilly and specifies its e-mail address, Taffy & Lilly has the right to use that e-mail address of the customer to directly advertise similar products or services, provided that the customer indicates its electronic the title did not contradict that. The customer always has the right to oppose the use of e-mail (e-mail) at any time by sending a message to or contacting us via the contact form, at no cost, except for the cost of downloading according to the basic tariff.

11. Online Store Manager

Taffy Lilly d.o.o.
Ulica Stanka Brenčiča 9, 2250 PTUJ
District Court: Ptuj Court
VAT ID: SI19910282

12. Final Provisions

If the provisions of these General Terms and Conditions become invalid or unenforceable, the contract shall remain in force until the end and Slovenian law shall apply. This choice of law is valid only in so far as it is not contrary to the current legal provisions of the country law in which the consumer is domiciled at the time of his order.

Out-of-court settlement of consumer disputes

Following legal norms, the provider does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the consumer could initiate by the Act on out-of-court resolution of consumer disputes.

By the applicable legislation, the provider publishes an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to customers here:

The regulation above comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC

13. Facebook Pixel Usage Notice

Taffy & Lilly uses Facebook Pixel, an analytical advertising performance tool provided by the Facebook social network. Facebook Pixel is owned by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are located in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland.

Facebook Pixel is directly connected to the social network Facebook. When you visit the Taffy & Lilly website, a cookie is stored on your device to help you see relevant ads the next time you sign in to your Facebook account. Facebook Pixel helps optimize advertising, allowing users to show relevant and potentially unwanted Facebook ads. In addition, we can use Facebook Pixel to determine how many users click on a particular Facebook ad. This helps us evaluate the performance of our Facebook ads for statistical purposes and market research. The information collected does not allow us to determine the identity of the user. For more information on how Facebook collects and uses this information and how to protect your privacy, see Facebook's Facebook Privacy Policy. If you do not want your information collected or used to display Facebook ads, you can exercise your right to withdraw from Facebook Pixel. You can do this by logging into Facebook and following this link. The settings you select are platform independent and apply to both desktop and mobile devices.